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13 Norfolk Street
We’re always here for you
When will I be charged?
If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
My payment has been declined
Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them.
What currencies can I use?
You can pay using various currencies. You may be charged conversion rate via PayPal’s exchange rate this has nothing to do with us.
I received an incorrect item
We want to sort out any issues with incorrect items straightaway. Please contact us with the order number and the incorrect item’s name and explain, we will happily sort out any situation.
Can I amend my order?
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.
I'm having technical issues
If you’re having problems accessing our website, we suggest that you have the latest version of your operating system provider e.g. Windows, OSX etc, check your web browser is clean, if it persists, please get in touch with us.